Role & responsibilities:

- Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services. (Telecom domain)

- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.

- Listen actively to customer needs, concerns, and feedback, and respond appropriately.

- Accurately document customer interactions and update records in the CRM system.

- Collaborate with team members and other departments to resolve complex issues.

Required profile

- Min 12 month of international Voice experience (On paper)

- Min 10 + 2 ( Undergraduate ) is mandatory
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &
- Surcharges,



Service charges, and taxes)

- Experience resolving customer issues in billing,

- Demonstrated communication skills.

- The clarity in thought process (Able to articulate his/ her thought)

- Ability to handle tough situations with customers.

- Strong ability to multitask and take fast decisions independently.

- Willing to work in a 24*7 workplace (Rotational shifts/5 Days a week).

- Customer Centric &

- Logical Thinking &
- Need to be Enough Spontaneous &
- Need to take the ownership on the Customer cases.

- Ensure Timely &

- Professional Responses to all Queries.

📌 Associate/Sr.Associate (Pimpri-Chinchwad)
🏢 Tech Mahindra
📍 Pimpri-Chinchwad