NEOLYTIX Associate / Sr Associate – AR (RCM) Accounts Receivable & Denials Β· US Healthcare LEVEL Associate / Sr Associate EXPERIENCE 1+ Yr / 3–4 Yrs LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Two openings, one team β€” Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience. About the Role

Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end β€” following up with payers, resolving denials, and driving collections for physician groups and specialty practices.

Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.

Key Responsibilities

Core (Associate & Sr Associate)

- Work assigned AR buckets β€” call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system.
- Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action β€” rebill, reprocess, or escalate.
- Meet daily productivity and quality targets (claims worked, resolution rate, call quality).
- Maintain HIPAA-compliant handling of PHI at all times.

Additional (Sr Associate)

- Own complex denials and appeals β€” draft appeal letters, track appeal TAT, and follow through to overturn.
- Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery.
- Support the TL on quality β€” spot-check documentation, coach recent associates on payer-specific nuances.

Skills & Experience Must-Have

- Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work.
- Working knowledge of the US revenue cycle β€” claim lifecycle, EOB/ERA reading,



denial codes (CARC/RARC), and timely-filing rules.
- Experience on practice-management / EHR platforms β€” Epic, AdvancedMD, or Athena Health preferred; similar platforms considered.

Preferred

- Multi-specialty physician-group experience.
- Exposure to both government (Medicare/Medicaid) and commercial payers.

Eligibility Criteria

- Education: Bachelor’s degree (any discipline) is mandatory and must be completed β€” candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
- Communication: Voice-facing role β€” excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation.
- Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift β€” reliable attendance, punctuality, and roster adherence are essential.
- Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and explicit note-writing.
- Notice period: Immediate joiners or candidates on short notice strongly preferred.

Performance Expectations You will be measured on clear, role-specific metrics:

- Claims worked per day (productivity target).
- Resolution / collection rate on assigned buckets.
- Call and documentation quality score (from QA audits).
- Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate).

Hiring Process

- HR Screening
- 2 Technical Interviews
- Assessment Round
- HR discussion (fitment, shift, salary).

Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations β€” real RCM, not a training bench. Clear Growth Path Associate β†’ Sr Associate β†’ QA / SME / TL β†’ AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, AthenaHealth, and more β€” skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

📌 Associate / Sr Associate – AR (RCM) (Gurugram)
🏢 Neolytix
📍 Gurugram