Role Overview

- The ops associate will be the primary point of contact for all student-facing queries and operational support within an assigned Placement POD.

- The role aims to ensure a seamless student experience while enabling Placement Managers to focus on employer engagement and offer closures.

Key Responsibilities

- Manage and resolve all student queries and escalations for the assigned POD, ensuring timely communication and resolution.

- Own the operational hygiene of the POD by maintaining placement trackers, CRM updates, and other required documentation with high accuracy.

- Monitor and respond to POD email communications, coordinating with internal stakeholders to ensure timely action.

- Support Placement Managers in the smooth execution of placement activities, including interview coordination, offer rollouts, and follow-ups.

- Identify recurring student concerns or process gaps and proactively recommend improvements to enhance the overall placement experience.

- Keywords - Student Success Manager, EdTech, Student Support, Student Relationship, Placement Coordinator,

- Mandatory Key Skills
- Student Success Manager, EdTech

📌 Associate ops (Student Success Manager) (Gurugram)
🏢 Shanti Informatics
📍 Gurugram