Job DescriptionAssociate Manager-Product Support

NAbout Greytip

ngreytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. Serving 30,000+ clients across 25+ countries, greytHR delivers AI-powered Hire-to-Retire solutions and is proudly Great Place to Work Certified.

NAbout the Department

nThe Helpdesk SBU supports clients across the India region by resolving product and payroll-related queries through tickets, phone, email, and remote support channels.

NPosition Purpose

nLead and mentor a team of Product Support Specialists to deliver exceptional customer support, ensure SLA adherence, manage escalations, and drive continuous improvement in support operations.

NPreferred Functional Knowledge

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- Indian Payroll and statutory compliance
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- Customer support operations
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- Team handling and people management
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- Strong written and verbal communication
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- Escalation and stakeholder management
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nKey Responsibilities

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- Lead and manage ateam to achieve service quality, productivity, and SLA targets.
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- Monitor ticket queues, allocate work, and ensure timely resolution of customer issues.
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- Handle critical customer escalations and collaborate with internal teams for resolution.
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- Coach, mentor, and develop team members through regular feedback and performance reviews.
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- Build solid customer relationships and ensure a high level of customer satisfaction.
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- Drive process improvements, maintain support documentation, and track team performance metrics.
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- Develop in-depth knowledge of greytHR products and guide the team on product and payroll-related queries.
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nQualification and Experience

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- Any Graduate (MBAis an added advantage).
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- 5–8 years of experiencein customer support in HRMS, Payroll, or SaaS environments.
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- Minimum 2 years of experience leading or mentoring a support team.
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- Strong knowledge of Indian Payroll is mandatory.
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- Excellent customer handling, communication, and problem-solving skills.
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- Familiarity with Hindi or other regional languages will be an added advantage.
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nBenefits

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- Opportunity to work in a high-impact, fast-paced environment.
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- Collaborative and growth-oriented culture.
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- Competitive compensation and benefits.
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📌 Associate Manager-Payroll Support (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru