About The Role

Support the Membership team in delivering a seamless member experience while assisting with applications, renewals, payments and day-to-day membership administration. This is an excellent opportunity to develop experience in membership, hospitality and customer relations

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Key Responsibilities

- Assist with processing new membership applications and supporting Membership Committee meetings.

- Follow up with members on joining and renewal fees through phone and email.

- Support new member onboarding, including preparing membership packs and RFID cards.

- Maintain accurate member records and assist with card replacements and member information updates.

- Monitor outstanding payments and support renewal and expiry processes.

- Assist with waiting list management and member enquiries.





- Support the Membership Manager with day-to-day administrative requirements.

- Maintain membership stationery, cards and other supplies.

What We're Looking For

- Previous experience in hospitality, customer service, administration or a similar role preferred.

- Good command of spoken and written English.

- Positive working knowledge of Microsoft Excel and Microsoft Office.

- Excellent communication and interpersonal skills.

- Well organised, detail-oriented and comfortable working with numbers and records.

- Positive, proactive and member-focused attitude.

📌 Assistant Membership Administrator (Mumbai)
🏢 Soho House u0026
📍 Mumbai