Position: Assistant Manager Business Process Management (BPM)

Location: Hyderabad

Experience: 5–6 Years

Employment Type: Full time

Key Responsibilities

- Oversee day-to-day operations of Voice & Non-Voice BPM processes.
- Manage team performance, data management, and attrition.
- Ensure daily, weekly, and monthly walk-in targets are achieved.
- Prepare and manage team rosters and attendance.
- Coordinate with clinics and maintain doctor availability reports.
- Monitor agent performance and drive bucket movement (C B A).
- Ensure adherence to BPM SOPs and quality standards.
- Track Answer % and Contacted % to improve productivity.
- Allocate leads and ensure timely follow-up on appointments and potential leads.




- Ensure a minimum of five follow-ups within 15 days of lead creation.
- Minimize team attrition through effective team management.
- Conduct call listening, calibrations, and quality monitoring.
- Track, resolve, and close operational issues within defined timelines.
- Prepare and maintain operational and performance reports.
- Monitor Client CSAT scores and implement improvement plans.
- Manage agent performance, workload, and data allocation.
- Coordinate doctor schedules and handle impacted appointments due to doctor unavailability.

Interested candidates can contact : (phone hidden)

📌 Assistant Manager BPO Operations (Hyderabad)
🏢 DISHHA STAFFING SERVICES
📍 Hyderabad