09 Aug
|
DISHHA STAFFING SERVICES
|
Hyderabad
09 Aug
DISHHA STAFFING SERVICES
Hyderabad
Roles and Responsibilities :
- Manage daily operations of the call center, ensuring efficient handling of customer queries and issues.
- Oversee a team of agents, providing guidance on sales techniques, product knowledge, and customer service standards.
- Develop and implement processes to improve operational efficiency, reduce costs, and enhance overall performance metrics.
- Collaborate with other departments to resolve complex customer complaints and ensure timely resolution.
Job Requirements :
- 5-10 years' experience in BPO/Call Center Operations or related field.
- Proven track record as an Operations Manager or Team Leader in a similar industry (Healthcare/Insurance).
- Robust understanding of healthcare operations, including medical terminology and insurance policies.
- Excellent leadership skills with ability to motivate teams to achieve high levels of performance.
📌 Assistant BPO Operations Manager (Hyderabad)
🏢 DISHHA STAFFING SERVICES
📍 Hyderabad