About The Company Balfour Beatty India is a prominent player in the infrastructure sector, committed to delivering innovative and sustainable solutions across various high-impact projects. As part of the global Balfour Beatty Group, the company specializes in infrastructure development, construction, and engineering services, supporting major transportation, utilities, and urban development initiatives.

Our organization prides itself on fostering a culture of excellence, collaboration, and continuous improvement, leveraging cutting-edge technology and best practices to meet the evolving needs of our clients and communities. With a focus on safety, quality, and environmental responsibility, Balfour Beatty India strives to be a leader in shaping the infrastructure landscape and creating long-term value for stakeholders.

About The Role The Application Support Lead for HR & UK Payroll within Balfour Beatty India is a strategic role responsible for overseeing the support, stability, and ongoing enhancement of critical HR and Payroll systems. This position requires a seasoned skilled with deep technical expertise in Oracle E-Business Suite R12 and related modules, combined with strong leadership capabilities.

The successful candidate will lead a team of application analysts, providing guidance, mentorship, and technical direction to ensure the seamless operation of HR and Payroll applications. Collaborating closely with HR, Payroll, IT teams, and third-party vendors, the role aims to deliver reliable, compliant, and efficient system support aligned with organizational and legal standards. The role offers an excellent opportunity to influence system improvements, optimize processes, and contribute to the overall success of the HR and Payroll functions across the organization.

Qualifications

- Extensive experience in leading or acting as a senior escalation point within application support teams, preferably in HR and Payroll domains.
- Proven expertise supporting Oracle HR & Payroll systems, particularly Oracle E-Business Suite R12.




- Demonstrated experience in line management, including coaching, workload management, and performance evaluation.
- Strong background in coordinating payroll cycles, statutory updates, patches, and handling time-sensitive deliverables.
- Excellent stakeholder management skills with the ability to translate operational needs into technical solutions.

Responsibilities Leadership & Team Management

- Lead, mentor, and develop a team of HR/Payroll Application Analysts to ensure high performance and continuous professional growth.
- Manage workload allocation, prioritize support tasks, and oversee team performance metrics.
- Provide technical guidance and serve as an escalation point for complex or critical issues.

Application Support & Service Delivery
- Ensure effective second-line support for HR and Payroll applications, meeting agreed SLAs and operational standards.
- Manage incident resolution, root cause analysis, and proactive trend identification to prevent recurring issues.
- Maintain transparent and proactive communication channels with HR, Payroll, and other business stakeholders.

System Management & Compliance
- Oversee the operational stability of HR and Payroll applications, ensuring compliance with legal, statutory, and audit requirements.
- Coordinate system patches, upgrades, and statutory updates to maintain system integrity and compliance.
- Ensure all operational documentation and processes are current and accurately reflect system configurations and procedures.

Continuous Improvement & Enhancement Delivery
- Identify opportunities to optimize system functionality and streamline processes for better efficiency.




- Support system enhancement requests, change management activities, and testing efforts.
- Act as a subject matter expert in projects impacting HR and Payroll systems, providing technical insights and guidance.

Stakeholder & Vendor Engagement
- Serve as a trusted advisor to HR, Payroll, and broader business stakeholders, understanding their operational needs.
- Liaise with third-party support providers and vendors to resolve issues, implement enhancements, and align on roadmaps.
- Represent HR/Payroll applications in cross-functional governance forums and strategic discussions.

Behavioral and Interpersonal Skills
- Exhibit robust leadership presence, with the ability to influence and coach teams effectively.
- Maintain a calm, structured, and methodical approach to problem-solving and decision-making.
- Possess excellent written and verbal communication skills for clear stakeholder engagement.
- Manage multiple priorities effectively, especially under pressure, with a proactive and service-oriented mindset.
- Demonstrate a collaborative approach and strong stakeholder management capabilities.

Benefits Balfour Beatty India offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. This includes competitive salary packages, health insurance, and wellness programs. Employees have access to ongoing training and development opportunities, fostering continuous learning and career advancement. The organization promotes a collaborative and inclusive work environment, encouraging innovation and ownership at all levels. Additionally, flexible working arrangements, including hybrid work models, are available to support work-life balance. Our commitment to safety, diversity, and sustainability ensures that employees are valued, supported, and empowered to contribute meaningfully to the company's success.

Equal Opportunity

Balfour Beatty India is an equal opportunity

📌 Application Support Lead (India)
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