Background The Application Support Engineer will work closely with business, development, and infrastructure teams to ensure smooth functioning of eCommerce applications. The role involves handling production issues, performing root cause analysis, ensuring SLA adherence, and maintaining system reliability. Robust communication and problem-solving skills are required to manage critical incidents and support operational excellence Experience 5 to 6 years Mandatory Skills Proven experience in Application Support / Production Support

Mandatory: Entire relevant experience must be in the eCommerce domain

Hands-on experience in incident management and problem resolution

Strong understanding of REST APIs and API testing tools (Postman)

Experience working with JSON and XML data formats

Strong SQL / PL-SQL skills

Experience in application monitoring and log analysis.





Key Responsibilities Provide L2/L3 production support for business-critical applications

Manage incidents, problem resolution, and ensure timely service restoration

Investigate production issues, perform root cause analysis, and implement fixes

Coordinate with development, infrastructure, and business teams

Monitor application health and ensure SLA compliance

Create RCA reports, knowledge base articles, and maintain documentation

Continuously improve support processes and system stability Optional Skills Experience with eCommerce platforms and workflows

Exposure to cloud environments (AWS/Azure/GCP)

Knowledge of automation or scripting for support tasks

Familiarity with DevOps practices Additional Details Working in Shifts Qualification BE, B-Tech Time to Fill Immediate

📌 Application Support Engineer (Noida)
🏢 SDET Tech
📍 Noida