About the job

This role involves reviewing cardholder accounts and chargeback claims to determine their validity by analyzing customer, seller, and transaction details. It includes processing dispute cases, preparing evidence for representments and reversals, verifying supporting documents, and maintaining accurate case documentation while following structured operational processes.

Roles and Responsibilities:

- Deep dive into cardholder accounts to understand the validity of the chargeback claim filed and decide whether to file, reject, or write off

- Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicating with sellers when required

- Manage the verification of assigned cases and represent the case manually or take no action depending on findings

- Log and process dispute/chargeback cases with accurate classification and evidence tagging

- Gather and review customer, seller, and transaction evidence; conduct interviews when required.





- Verify reversal letters provided by seller for chargeback received by calling the card network; reject/approve reversal based on findings

- Investigate Company seller accounts to understand validity of disputed payment

- Apply profile activation/deactivation checklists and verify customer history for claim validation.

- Prepare and submit evidence packets for representments and reversals

- Use tools and automated workflows to reduce manual errors and support decision-making.

- Maintain clear documentation and escalate high-risk or anomalous cases.

What are we looking

- Bachelor’s degree

- 1–2 years of experience in dispute management, chargebacks, risk operations, or related financial services roles.

- Attention to detail.

- Good written and verbal communication skills.

- Ability to follow structured processes and manage time-sensitive tasks.

- Comfortable working in a rapid-paced, accuracy-driven operations environment.

Specifics

1. Good verbal & communication skills

2. Composure, planning & organizing

3. Ability to follow instructions without mistakes and with minimal supervision

4. Technological proficiency

📌 AML/KYC Analyst (Hyderabad)
🏢 Shalini Recruitments
📍 Hyderabad