JOB PURPOSE To drive Non-Aero revenues through digital marketing and partnerships. Execute the online marketing calendar through effective digital consumer marketing programs and alliances / partnerships with online sites ( like Makemytrip, Yatra etc ) , tourism companies and governmental tourism arms and to monetize the DIAL website through effective web contracts.

He/she will be accountable for driving Aero Related services business and special projects, lead team for revenue enhancement, new business streams/ opportunities, managing the accounts, contracts, and relationships with the concessionaires operating the Aviation ancillary businesses at IGI Airport, including Ground Handling, Line Maintenance, In-Flight Kitchen, Fuel Farm, etc. He / she will also be responsible for all policy advocacy related matters for these businesses.

ORGANISATION CHART

KEY ACCOUNTABILITIES

- Commercial planning and drive process for appointment of Concessionaires for aviation Ancillary businesses/ Opportunities as per requirement
- Creation of Business Case, RFP Key Terms and Conditions
- Drive RFP Process for appointment of agencies - Creation of RFP documents, Release of RFP, Evaluation process, Contract structuring, award of contract, etc.
- Accountability of overall aviation ancillary businesses at IGI Airport, Delhi
- Keep track of policies / regulatory provisions related to Ground Handling, In-Flight Kitchen, Fuel Farm, etc.
- Support DIAL through notes / letters / drafts on issues pertaining to these ancillary businesses.
- Responsible for all concession contracts in aviation ancillary businesses
- Drive and ensure Contract provisions adherence/compliances through systematic timely tracking and institutionalizing monitoring framework.
- Monitor implementation of concession contracts in terms of ensuring SLA compliance, invoicing, periodic investments by concessionaires in line with concession agreements etc.




- Ensure Regular Revenue Audits, strong governance and plugging any Revenue leakage/ gaps.
- Develop and ensure robust Stakeholders bonding and commitment to Revenue growth while maintaining operational efficiencies
- Strategic Planning and Revenue growth from Aviation ancillary businesses
- Explore avenues for growth of Revenue from these aviation ancillary businesses
- Keep track of industry benchmarks / advancements in these businesses and engage with concessionaires to encourage them for such advancements
- Drive strategic business agenda with concessionaires
- SOP for managing these businesses
- Drive SOPs for managing these businesses in terms of contract monitoring / implementation
- Engage with other departments/ peers/ HODs to lead project activities for these businesses
- Drive Action planning and aligning other DIAL departments for implementation of projects / constructions etc. for these businesses
- Team Development and Engagement
- Guiding, developing, and mentoring the team members reporting to this position

EDUCATION QUALIFICATIONS

- MBA from a premier reputed institute
- Candidate should possess excellent communication skills – both verbal and written. He/she should be clear and effective in communicating his/her ideas or thoughts.
- Candidate should be adept at business planning, project management and Analytics
- Candidate should have strong interpersonal skills to work with internal and external stakeholders.

RELEVANT EXPERIENCE

12 – 15 years of overall professional experience

Experience in airport sector will be preferred

Experience of having managed or having worked in aviation ancillary business will be preferred.

COMPETENCIES

- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence

📌 AGM - Aero Related Business (Delhi)
🏢 GMR Airports
📍 Delhi