Technical Leadership & Escalation

· Serve as the escalation point for complex technical issues across infrastructure, networking, and cloud environments

· Diagnose and resolve advanced issues in Microsoft, networking, and virtualization stacks

· Lead root cause analysis and problem resolution efforts

· Provide guidance and mentorship to Level 1 and Level 2 engineers

Service Delivery & Operations

· Complete tickets and projects within SLA and quality standards

· Ensure all scheduled work is properly tracked and executed

· Participate in on-call rotation as required

· Maintain accurate and detailed time entries and documentation

Client Engagement

· Act as a trusted technical advisor for clients, including participation in client meetings (pre- and post-sales)

· Communicate effectively with both technical users and executive stakeholders

· Manage high-pressure situations and provide clear guidance during critical incidents

Project Execution

· Lead or contribute to infrastructure projects including system upgrades, migrations, and implementations

· Conduct pre-project planning, scoping assistance, and client briefings

· Deliver projects on time or manage expectations effectively when risks arise

Process & Continuous Improvement

· Develop and maintain technical documentation and standard operating procedures

· Identify service trends and recommend improvements

· Ensure adherence to company processes, SLA requirements, and documentation standards

Technical Expertise

Core Technologies

· Microsoft Windows Server, Active Directory, Azure

· Microsoft 365 / Exchange (Online & Hybrid)

· Networking: Meraki hardware, TCP/IP, VLANs, routing, switching, VPNs, firewalls

· Remote access technologies (RDS, Azure VDI, VPN)

· Backup, disaster recovery, and cybersecurity solutions

Infrastructure & Datacenter

· Virtualization: VMware, Hyper-V

· Storage and high availability (SANs, clustering, load balancing)





· Enterprise backup systems (Datto, MSP360, Azure)

· DNS, DHCP, and network services

Additional Knowledge (Preferred)

· SQL Server and database fundamentals

· Wireless networking technologies

· Non-Cisco firewalls (e.g., Ubiquiti, SonicWall, Fortinet)

· Basic knowledge of Linux

Knowledge, Skills, and Abilities

· Strong troubleshooting and analytical skills across complex environments

· Excellent communication and client service skills

· Ability to work independently and manage competing priorities

· Strong documentation and organizational abilities

· Proven ability to mentor and develop junior engineers

· Ability to quickly learn and apply recent technologies

· High attention to detail and ownership mindset

· Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span

Operational Expectations

· Maintain daily time entry (minimum of 8 hours documented)

· Consistently produce high client satisfaction (“Awesome” feedback)

· Meet documentation standards across all client environments

· Knowledge of IT applications, processes, software, and equipment

Qualifications

· Bachelor’s or associate degree in computer-related field, with courses in computer science

· Three to eight years related experience OR Equivalent combination of education and experience.

· Minimum 4 years’ experience - Active Directory Support, Microsoft Windows and Server Support, Microsoft Azure Support

· Minimum 4 years’ experience - Switches/VPN/vLAN/Routing/Firewalling Support

· Minimum 4 years’ experience – Productivity Suites (Microsoft 365/Google Workspace)

· Minimum 4 years’ experience - Server Hardware Technologies (CPU/RAID) Support

· Minimum 4 years’ experience - Data Backup and Recovery Support, Enterprise Antivirus Support, Cyber-Security Solutions and Support

· Have multiple certifications, high skill level. Certifications in the following areas are preferred: Microsoft 365 and Azure, CompTIA+, ITIL, Cyber Security

📌 Advanced System Engineer (Noida)
🏢 IT BY DESIGN
📍 Noida