Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Only bangalore ;WO rate 180k :7+yrs relevant exp

ServiceNow Developer – ITSM & ITOM (Discovery, CMDB, Service Mapping)

Role Summary

- We are seeking a highly skilled ServiceNow Developer with strong expertise in ITSM and ITOM modules including Discovery, CMDB, and Service Mapping.
- The role involves designing and implementing end-to-end service management and operations solutions, ensuring visibility, reliability, and automation across enterprise IT infrastructure.
- The candidate will play a key role in CMDB governance, service mapping, and integration of monitoring tools for proactive operations.

Key Responsibilities

- Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
- Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
- Configure and maintain Discovery schedules, probes, sensors, and patterns
- Develop and maintain CMDB data model, relationships, and governance policies
- Implement Service Mapping (top-down and tag-based approaches)
- Integrate monitoring/event tools with ServiceNow (Event Management)
- Develop automation using Flow Designer and IntegrationHub
- Customize workflows, UI policies, and business rules
- Perform data reconciliation and CMDB health improvements
- Support testing, upgrades, and production issues
- Collaborate with architects, stakeholders, and infrastructure teams

Required Skills & Qualifications





- Strong experience in ITSM development
- Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
- Solid understanding of CMDB data model and CSDM framework
- Experience in configuring probes, sensors, and discovery patterns
- Proficiency in JavaScript, Glide APIs, Flow Designer
- Experience with REST/SOAP integrations and MID Server
- Knowledge of ITIL processes and service lifecycle

Preferred Skills

- Experience with Event Management and AIOps
- Exposure to cloud discovery (AWS, Azure, GCP)
- Knowledge of Performance Analytics and dashboards
- DevOps and CI/CD integration experience
- Understanding of infrastructure monitoring tools (Dynatrace, SolarWinds, etc.)

Certifications

- ServiceNow Certified System Administrator (CSA) – Mandatory
- Certified Implementation Specialist – ITSM – Preferred
- Certified Implementation Specialist – ITOM – Mandatory
- ServiceNow Certified Application Developer (CAD) – Good to have

Prerequisites

- Bachelor’s degree in Computer Science / IT or related field
- 5–8 years of ServiceNow development experience
- Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience
- Strong understanding of enterprise IT infrastructure
- Experience working in Agile environments

Soft Skills

- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management
- Ability to work in cross-functional teams
- Proactive and solution-oriented mindset

͏

Do

- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters




- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

͏

Deliver

No Performance Parameter Measure 1. 100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

Client appreciation emails

͏

͏

Mandatory Skills: ServiceNow ITOM Service Mapping .

Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Administrator(Contract) (Bengaluru)
🏢 Wipro
📍 Bengaluru