Role & responsibilities

Collections Management

- Monitor and manage aging reports to identify overdue accounts.
- Initiate collection calls, emails, and follow ups to ensure timely payment.
- Maintain detailed records of customer interactions and commitments.
- Escalate delinquent accounts as per company policy.
- Customer Account Management
- Review customer credit limits and payment history.
- Work with customers to resolve disputes, short payments, or deductions.
- Provide account statements, invoices, and required documentation upon request.
- Build robust customer relationships to support timely payments.
- Billing & Reconciliation
- Validate billing accuracy and ensure invoices are correct and complete.
- Reconcile customer accounts, investigate discrepancies, and process adjustments.
- Collaborate with billing and sales teams to resolve pricing or tax issues.
- Reporting & Documentation
- Prepare weekly/monthly AR aging reports for management.
- Track collection performance metrics (DSO, overdue %,



recovery rate).
- Document all collection efforts and maintain internal audit ready records.
- Cross Functional Collaboration
- Work closely with Sales, Customer Service, and Finance on account issues.
- Support month end closing activities for AR.
- Assist in improving AR processes and collection strategies.

Preferred candidate profile

Required Skills & Qualifications

Technical Skills

- Strong understanding of AR principles and collection processes.
- Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
- Proficiency in Excel (VLOOKUPs, pivot tables, basic formulas).

Soft Skills

- Excellent communication and negotiation skills.
- Strong customer service and relationship building ability.
- Detail oriented, organized, and able to manage high volumes.
- Ability to work under pressure and meet deadlines.

📌 Accounts Receivable Executive (Pune)
🏢 Zensar
📍 Pune