Job DescriptionPreferred Functional Knowledge (Skills & Tools):

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- Positive communication and Writing skills. Should be able to connect with leadership of clients.
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- Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
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- Convincing skill, Knowledge on Account management practices.
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- Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage
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nKey Responsibility(Day to Day Activities):

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- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
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- Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn
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- Frequent client reach outs, review Account health, Publish accounts dashboards.
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- leading to reduction ofclient churn
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nQualification and Experience

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- 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles.
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- Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
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- Experience in Customer Success for HR Tech application is preferred.
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📌 Account Manager - Customer Success (Secunderabad)
🏢 Greythr
📍 Secunderabad