: Academic / Admission Counsellor For Upgrad learning Support centre- Kolkata

Work Timings: 10:00 AM 7:00 PM

Working Days: 6 Days a Week

About upGrad

Founded in 2015, upGrad is Asias largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services.

With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

About the Role

We are looking for passionate and result-oriented Academic / Admission Counsellors who can guide prospective learners through their decision-making journey. You will play a critical role in understanding learners career aspirations, recommending the right programs, and ensuring a seamless and high-quality admission experience.

What You’ll Do

- Counsel prospective students and parents through phone calls and video calls
- Understand learner profiles, career goals,



and recommend suitable programs
- Clearly explain program structure, curriculum, outcomes, fees, financing options, and placement support
- Follow up with leads, nurture prospects, and close enrollments within defined timelines
- Maintain accurate and timely updates on CRM systems
- Collaborate closely with admissions and operations teams to ensure a smooth learner journey
- Meet and exceed daily, weekly, and monthly enrollment targets
- Handle learner queries and objections with empathy, clarity, and confidence

Eligibility & Skills

- Graduate in any discipline
- Minimum 2 years of experience in academic counselling or inside sales (preferred)
- Spoken fluency in any one of the following languages: Bengali / Hindi / English
- Excellent English communication skills (mandatory)
- Strong target-driven mindset with a learner-first approach
- Comfortable working in a fast-paced, performance-driven setting
- Willingness to work 6 days a week
- Basic knowledge of CRM tools
- Proficiency in MS Office / Google Workspace

📌 Academic / Admission Counsellor (Kolkata)
🏢 Parshv Enterprises
📍 Kolkata