Work from home Posting
Job Title: Customer Care Executive
Location: Work from home
Company: Teleperformance
Employment Type : 3 months Contractual
Working Days: 6 Days a Week
Shifts : Rotational shift (Including Rotational weekends and holidays)
Required : Laptop/Pc , Wifi, Inverter

Key Responsibilities:
Handle inbound and/or outbound customer calls, chats, or emails professionally.
Resolve customer queries related to products, services, billing, orders, or complaints.
Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT) scores.
Document all customer interactions accurately in the system.
Follow standard operating procedures (SOPs) and adhere to quality guidelines.
Escalate unresolved issues to higher levels appropriately.
Meet performance KPIs such as AHT, quality, attendance, and productivity.
Stay updated on product/process knowledge through regular training sessions.

Eligibility Criteria:
Education: Graduate (Any stream).
Experience:



Freshers and experienced candidates an apply.
Communication: Good verbal and written communication skills (English/Hindi or regional language, depending on process).
Basic computer knowledge and typing skills.
Willingness to work in rotational shifts and 5-day work week (2 weekly offs).

Preferred Skills:
Customer-centric attitude with empathy and patience.
Ability to multitask and handle pressure in a fast-paced workplace.
Prior experience in BPO / customer service / voice process is a plus.

Benefits:
Paid training and onboarding support.
Performance-based incentives.
Health insurance and ESI benefits.
Career growth opportunities within Teleperformance India.
Safe and inclusive work environment.

HR Name: Urvashi Bangera
Email: [email protected]
Contact Number: (phone hidden)

📌 Customer Support Specialist (Kharar)
🏢 TP
📍 Kharar