Application Support Lead – HR & UK Payroll - EBS

About Us
Balfour Beatty is a leading international infrastructure group delivering complex, high‑impact projects across the globe. Our Business Systems and IT teams enable reliable, compliant, and efficient operations by supporting critical enterprise applications. We provide a collaborative and structured setting with opportunities to lead, innovate, and support systems that underpin core business functions.

About the Role
The Application Support Lead – HR & Payroll is responsible for leading the support, stability, and continuous improvement of critical HR and Payroll applications across the organisation. The role provides technical leadership, subject‑matter expertise, and hands‑on support, while line‑managing and mentoring a team of application analysts. This position works closely with HR, Payroll, IT, and third‑party partners to ensure applications operate reliably, compliantly, and in line with service expectations.

Qualifications and Experience
Strong experience leading or acting as senior escalation point within an application support function
Proven background supporting Oracle HR & Payroll systems (Oracle E‑Business Suite, ideally R12)
Demonstrated line management experience, including coaching, workload management, and performance oversight
Experience coordinating payroll cycles, statutory updates, patches, and time‑critical deliveries
Ability to work closely with business stakeholders and translate operational needs into system solutions

Technical Knowledge and Expertise




Strong understanding of HR & Payroll business processes and system dependencies
Hands‑on experience supporting Oracle HR, Payroll, OTL, SSHR, and related modules
Proven experience with:
Oracle Forms customisation
Oracle Reports (debugging parameters, triggers, layouts)
PL/SQL‑based logic, concurrent programs, fast formulas, flexfields, and workflows
Ability to perform data investigation and troubleshooting using SQL
Understanding of statutory, audit, data protection, and compliance requirements
Knowledge of how patches, customisations, and CEMLIs impact HR/Payroll applications

Key Roles and Responsibilities
Leadership & Team Management
Lead, mentor, and develop a team of HR/Payroll Application Analysts
Manage workload allocation, prioritisation, and performance of the support team
Provide technical direction and act as escalation point for complex or critical issues
Application Support & Service Delivery
Ensure effective second‑line application support in line with SLAs and operational priorities
Oversee incident management, root‑cause analysis, and trend identification
Maintain clear and proactive communication with HR and Payroll stakeholders
System Management & Compliance
Own the operational stability of HR/Payroll applications,



ensuring compliance with legal and statutory obligations
Coordinate patches, upgrades, and annual statutory updates
Ensure documentation and operational processes remain accurate and up to date
Continuous Improvement & Enhancement Delivery
Identify opportunities to optimise system functionality and improve ways of working
Support enhancement requests, change requests, and testing activities
Act as subject‑matter expert for projects impacting HR and Payroll systems
Stakeholder & Vendor Engagement
Act as a trusted advisor to HR, Payroll, and wider business stakeholders
Liaise with third‑party support providers and vendors on fixes, enhancements, and roadmaps
Represent HR/Payroll applications in cross‑functional and operational governance forums
Behavioural and Interpersonal Skills
Strong leadership presence with ability to coach and influence
Calm, structured, and methodical approach to problem solving
Excellent written and verbal communication skills
Ability to manage multiple priorities and work effectively under pressure
Proactive, accountable, and service‑focused mindset
Collaborative approach with strong stakeholder management skills
Opportunities & Career Impact
Lead and shape the support function for critical HR and Payroll systems
Exposure to enterprise‑scale applications and complex stakeholder environments
Opportunity to influence system improvements and operational excellence
Supportive culture focused on ownership, stability, and continuous improvement

Location: Bengaluru / Hybrid (as applicable)

📌 Application Support Lead (Bengaluru)
🏢 Balfour Beatty India
📍 Bengaluru