Hiring: Team Leader – E-commerce Seller Support | Pune
We are hiring an experienced Team Leader – E-commerce Seller Support to lead an international marketplace support team.
Location: Pune
Shift: Rotational / Night Shift
Key Responsibilities
Lead and mentor a team of 15–20 Seller Support Associates.
Drive team performance on KPIs including CSAT, AHT, FCR, Quality, and SLA.
Handle merchant/customer escalations and ensure timely resolution.
Coach team members, conduct performance reviews, and drive process improvements.
Collaborate with QA, WFM, and Operations to achieve business goals.
Eligibility
Minimum 3 years of overall experience in Seller Support, Customer Support, E-commerce, or Marketplace Operations.
Minimum 2 years of experience as a Team Leader in an International BPO.
Hands-on experience in Seller Central, Marketplace Operations, Merchant Support, or E-commerce processes is preferred.
Robust leadership, communication, and analytical skills.
Proficient in MS Excel and willing to work in rotational/night shifts.
Interested candidates can share their updated resume or apply now!

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