- Manage day-to-day GeM orders and procurement activities.
- Handle bid creation, L1 creation, participation and post-bid activities.
- Monitor GeM order status and ensure timely execution.
- Maintain accurate records of all active requirements/orders in Zoho.
2. Requirement → Order Execution
Own the complete operational cycle.
3. Product & Technical Understanding
- Should be comfortable researching IT products online.
- Must be able to understand and compare specifications of:
- Desktops
- Workstations
- Laptops
- Printers
- Monitors
- Servers
- Computer components
- Networking products
- Other IT equipment
- Should be capable of independently researching an unfamiliar product/specification using Google and OEM websites.
4. Buyer Communication
- Communicate confidently with institutional/government buyers.
- Handle routine buyer queries professionally.
- Follow up regarding quotations, purchase orders, documents, delivery and payment.
- Escalate key or sensitive matters to management.
5. Documentation
- Prepare quotations and invoices.
- Prepare L1/price comparison statements.
- Maintain purchase and sales documentation.
- Ensure all required documents are available before dispatch/closure.
- Maintain organised digital records.
6. Logistics & Delivery
- Coordinate transportation and dispatch.
- Track shipments.
- Coordinate with buyers and logistics partners.
- Obtain delivery/POD documentation.
- Follow up on pending installation, warranty or delivery requirements.
7. Process Improvement
- Document recurring processes and create SOPs.
- Identify repetitive activities that can be standardised or automated.
- Keep Zoho updated so that the status of every requirement/order is visible.
Candidate must have: High ownership and accountability