Position: Service Advisor – Electric 3-Wheeler

Department: Service / After-Sales

Industry: Electric 3-Wheeler / EV Automotive

Employment Type: Full-Time

Job Summary:

We are looking for a Customer-Focused and Responsible Service Advisor for our Electric 3-Wheeler Service Center. The candidate will be responsible for customer handling, vehicle service coordination, complaint management, DMS updates, stock management, and ensuring timely delivery of assigned work.

- Key Responsibilities:
- Handle customers professionally and understand their vehicle-related complaints and requirements.
- Receive vehicles and accurately record customer complaints and vehicle details.
- Create and update Job Cards and Customer Complaints in DMS (Dealer Management System).
- Coordinate with technicians for diagnosis, repair, and timely resolution of vehicle complaints.
- Regularly follow up on open job cards and ensure vehicles are delivered within the committed timeline.
- Communicate repair status, estimated delivery time, and other relevant updates to customers.
- Ensure punctuality and timely completion of assigned work.
- Maintain proper records of vehicle service, warranty cases, spare parts, and customer complaints.
- Maintain and monitor service center spare-parts stock and coordinate for shortages/replenishment.
- Prepare daily/weekly service reports using MS Excel.
- Maintain customer and vehicle data accurately in Excel and DMS.
- Coordinate with the Warranty, Technical, Parts, and OEM teams whenever required.
- Handle customer escalations professionally and ensure customer satisfaction.
- Ensure proper documentation and closure of completed job cards.
- Follow service center SOPs, safety procedures, and company guidelines.

- Required Skills:
- Advanced MS Excel knowledge is mandatory.
- VLOOKUP / XLOOKUP
- Filters & Sorting




- Data management and reporting
- Basic Excel dashboards/reports
- Good knowledge of MS Word and basic computer operations.
- Must have experience or ability to work on DMS (Dealer Management System) software.
- Positive communication and customer-handling skills.
- Good knowledge of email drafting and professional email communication.
- Good coordination and follow-up skills.
- Ability to manage multiple vehicles and complaints simultaneously.
- Strong sense of responsibility and time management.
- Ability to complete assigned work within the given TAT.

- Preferred Candidate Profile
- Experience as a Service Advisor / Service Executive / Customer Service Executive in an automobile or EV service center will be preferred.
- Experience with Electric 3-Wheeler / E-Rickshaw / EV vehicles will be an added advantage.
- Basic understanding of vehicle service, spare parts, warranty, and repair processes is preferred.
- Should be customer-friendly, disciplined, punctual, and target-oriented.
- Key Performance Areas (KPI)Customer satisfaction and complaint handling
- Job Card creation and closure in DMS
- Vehicle delivery within committed TAT
- Timely follow-up of pending vehicles
- Service center stock accuracy
- Proper documentation and reporting
- Customer communication and escalation management
- Timely completion of assigned work
- Reduction in repeat complaints

Education & Experience:

Education: Graduate / Diploma / ITI preferred

Experience: 1–3 years in Automobile / EV Service preferred

Freshers: Candidates with excellent computer skills and customer-handling ability may also be considered.

Important Requirements:

Advanced Excel + Basic Computer Knowledge + Customer Handling + DMS Knowledge + Email Communication + Time Management + Service Center Stock Management are mandatory/preferred skills for this position.

📌 Automotive Service Advisor (Kanpur)
🏢 Mahadev Enterprises
📍 Kanpur