Lush Textiles Private Limited is looking for a Sales Assistant in house( No field Job) to support our sales team in managing customer enquiries, quotations, order coordination, follow-ups and day-to-day sales activities.
The candidate will work closely with customers, the sales team, warehouse and management to ensure smooth handling of enquiries and orders.
Key Responsibilities
• Handle incoming customer enquiries through phone, WhatsApp, email and other channels.
• Understand customer requirements related to fabrics and apparel products.
• Share fabric details, availability, prices, images and samples with customers.
• Prepare and send quotations and price offers.
• Follow up with customers on quotations and pending enquiries.
• Maintain regular communication with existing customers.
• Coordinate fabric samples and swatches with customers.
• Coordinate with the warehouse/team regarding stock availability and dispatches.
• Follow up on orders from confirmation to dispatch.
• Maintain proper records of enquiries, quotations, orders and customer details.
• Update the sales team and management regarding important enquiries and pending follow-ups.
• Assist the sales team in converting enquiries into orders.
• Coordinate with accounts regarding payments, invoices and outstanding amounts whenever required.
• Maintain good relationships with existing customers and assist in generating repeat business.
• Support the sales team in day-to-day administrative and coordination work.
Ideal Candidate
• Good communication skills in English and Hindi.
• Good knowledge of MS Excel and basic computer applications.
• Good WhatsApp and email communication skills.
• Should be organised and valuable at follow-ups.
• Should be comfortable speaking with customers over the phone.
• Should have a positive attitude and willingness to learn.
• Should be able to work independently as well as with a team.
• Experience in textile, fabric, apparel, garment or B2B sales will be an advantage.
Key Skills
Customer Handling | Sales Coordination | Follow-ups | Quotations | Order Management | WhatsApp Communication | Excel | Stock Coordination
Key Performance Indicators
• Timely response to customer enquiries
• Number of enquiries followed up regularly
• Conversion of enquiries into orders
• Repeat customer follow-ups
• Accurate quotation and order coordination
• Customer satisfaction
• Proper maintenance of sales records
Important
This is an in-house role . The candidate will be expected to work from the Lush Textiles office and actively coordinate with customers and the internal sales, warehouse and accounts teams.
We are looking for someone who is responsible, proactive, organised and strong in follow-up , rather than someone who only handles administrative work.