Company: Muun Home | Location: Noida Phase 2 (on-site)
Experience: 1–3 years | Type: Full time

⚠️ Please Note: This role requires prior experience working with a D2C brand. If you do not have D2C experience, please do not apply — this will save both your time and ours. Applications without relevant D2C background will not be considered.

About Muun Home: Muun Home is a design-led home brand blending European minimalism with Indian colours, textures, and craftsmanship. Founder-led, with a strong focus on original design and small-batch production.

The Role: We need someone who can turn customer conversations into sales — across WhatsApp, Instagram, website chat, and email — while delivering great post-purchase support. You'll own the full customer journey: pre-sales, conversion, support, and retention.

What You'll Do

-Sales & Pre-Sales Conversion
Manage all inbound conversations across WhatsApp, Instagram DMs/comments, website live chat, and email, responding quickly and turning interest into completed orders
Reach out to warm leads — abandoned carts, product questions,



DM engagement — with a consultative, low-pressure approach
Help customers understand product materials, styling, and use cases to build confidence in their purchase
Recommend complementary or upgraded products where it genuinely benefits the customer, in line with the brand's tone
Monitor and report conversion rates across chat, DM, and comment channels, and flag where customers are dropping off to the growth team

-Customer Support & Retention
Resolve order issues — delays, returns, exchanges — with empathy and efficiency
Keep Muun Home's warm, considered brand voice consistent across every interaction
Gather and share customer feedback and product insights with the founders and growth team

-Marketplace Support
Help manage day-to-day activity on Amazon, Tata Cliq Luxury, and other marketplace platforms
Track ratings, reviews, and customer Q&A;, responding directly or escalating where necessary
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📌 C Customer Success (Noida)
🏢 Muun Home
📍 Noida