Job Description
Job Description
A. Key Accountabilities
Base Operations & Performance – Operational Excellence
· Contributing towards the maintenance of defined OTP levels; coaching and counselling allocated crew.
· Conducting daily crew briefings and post-flight interactions to gather feedback.
· Assisting in NPS improvement initiatives with timely corrective actions.
· Managing crew availability and conducting discipline inquiries as per process.
· Providing inputs for promotions, renewals, and confirmations.
· Handling operational exigencies beyond routine operations.

Safety
· Reiterating safety updates to allocated crew.
· Ensuring adherence to DGCA regulations and audit conformance.
· Escalating violations as per SOPs.

Crew Engagement
· Ensuring participation in engagement activities.
· Addressing day-to-day crew concerns.
· Monitoring internal communication platforms.

Rostering / Training / Administration
· Handling emergency leave communication.




· Supporting crew training initiatives.
· Ensuring SOP adherence and smooth base operations

People Management & Development
· Managing and developing crew and ground reportees with objective performance inputs.

B. Skills / Qualities Required
· Functional: Knowledge of inflight and cabin crew base operations.
· Behavioural: Excellent communication, empathy, professionalism.

C. Educational Requirements
· Mandatory: Graduation in any discipline.
· Preferred: Postgraduate in Management / Operations.

D. Key Eligibility Criteria
· 10 years of flying experience.
· Minimum 3 years in inflight people management role.
· Minimum 2 years tenure before superannuation.
· No warning letter / BA+/ SRT/ART / SEP incidents as specified.
· Rating of 3 or above in last FY.
· Positive attendance record and BMI within 18.5–24.9.

📌 Senior Associate (Mumbai)
🏢 Air India Careers
📍 Mumbai