Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary:
Interface with business customers, gathering and understanding requirements.
Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
Build, improve, and provide ongoing optimization of high-quality models.




Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
Continuous improvement in reporting, analysis, and overall process.
Visualize, present, and demonstrate findings as required.
Perform knowledge transfer to customer and internal teams.
Communicate within the global community respecting cultural, language, and time zone variations.
Demonstrate flexibility to adjust working hours to match customer and team interactions.
Desired Candidate Profile :
Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
8+ years of relevant experience in Data Engineering or Software Engineering.
Positive working knowledge on any programming language like Java, NodeJS, Python.
Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added

📌 Senior Software Engineer (India)
🏢 Genesys
📍 India