Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Responsibilities
Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
Conduct change management, turnup and migrations requests
Standard testing and troubleshooting of installs/activation post Provisioning.
Validate wiring connections & schedule dispatches with field operations.
Regularly participates in key projects or activities as a full contributing team member.
Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s
Perform escalation management, wherever necessary and in case project is in jeopardy.
Minimum Qualification & Experience
Relevant experience in network infrastructure project management and on field experience
Desired Skill sets
Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
Knowledge in switch and router configuration
Job Responsibilities
Responsible for delivering orders for Enterprise customers along with supporting service activation over the MSP and Legacy Core MPLS networks and thereby enabling customers to do business.
We play a critical role in enabling customers to do business in an increasingly connected world.
Deep knowledge of telecoms is required alongside excellent communication, reporting, stakeholder management, critical thinking and influencing skills.
Resp
📌 Jr Customer Service Executive (Pune)
🏢 Tata Communications
📍 Pune
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