About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description �Operational role that works under direct supervision, responsible for day-to-day provisioning & configuration operations Responsibilities �Maintain daily site activities and routines. �Ensure SLA are achieved & work proactively to maintain the same.

Validate the information provided on the order form against the criterion provided in the Local Work Instructions
Using the available inventory systems and the information provided by the Customer determine the best method of connecting the required Customer site or sites to the VF Transmission Network
If the Customer service is an MSP service, select the most appropriate MSP PE router as determined in the Local Work Instructions and allocate a terminating port




If the Customer service connects to the VF network using an OLO, allocate network capacity at the selected POP
Determine the hardware, Cabling, Multiplexes or Cards are required to deliver the Customer service.
Populate Amdocs with the services and features required by the Customer for their order
Drive system & process improvement projects to ensure timely & cost-effective provisioning
Analyze need for capacity augmentation/optimization to address capacity crunch in networks.
Handling escalations & resolving planning related issues
Should keep positive quality of work, maintain data integrity
Quick response to customer queries
Co-ordinating with the Project managers in providing solution to complex situations.
Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
Ensures that all functions are performed in a timely fashion to meet agreed SLA’s.

📌 Jr Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai