Job Title: Service Engineer
Location: Surat, Mumbai, Bhavnagar

About the Role:
STPL is looking for experienced and customer-focused Service Engineers to join its Customer Support team. The role involves installation, commissioning, troubleshooting, preventive maintenance, and after-sales support for Diamond Laser machines. The ideal candidate should possess strong technical expertise, excellent communication skills, and a customer-centric approach to ensure prompt and efficient service.

Key Responsibilities:
Install and commission Diamond Laser machines at customer locations.
Diagnose and troubleshoot mechanical, electrical, and software-related machine issues.
Perform preventive maintenance and breakdown servicing to ensure maximum machine uptime.
Provide in office and remote technical support to customers.
Train customers on machine operation, safety practices, and routine maintenance.
Prepare and maintain service reports, installation reports, and customer visit records.




Coordinate with the technical and production teams to resolve complex issues.
Ensure timely closure of service calls while maintaining high customer satisfaction.
Follow company safety standards and service procedures.
Travel extensively to customer locations whenever required.

Educational Qualification:
Diploma or Bachelor's Degree in Computer or Electronics Engineering Discipline.

Experience:
Experience in machine installation, servicing, maintenance, or customer support.
Experience in the diamond machinery industry will be preferred.

Required Technical Skills:
Knowledge of Diamond Laser machines, including operation, maintenance, and troubleshooting.
Strong understanding of mechanical and electrical systems.
Ability to diagnose and resolve machine faults efficiently.
Computer proficiency (MS Office, email, and service reporting).
Ability to read engineering drawings and technical manuals.

📌 Service Engineer (Surat)
🏢 STPLGlobal
📍 Surat