Mumbai | Full-time | Reports to the Founders

Important: This is a core Product leadership role, not a Marketing, Brand, Growth Marketing, CRM Campaign, or Performance Marketing position. We're specifically looking for candidates who have built digital products and platforms within D2C or consumer technology businesses, with hands-on experience across product strategy, customer data, CRM ecosystems, and technology-driven customer experiences.

We're partnering with a premium consumer and hospitality company that has built a family of much-loved brands across dining, retail, and experiences. Over the last decade they have earned something rare: people came for the food, and stayed for the feeling.

As the business enters its next phase, they are looking for a senior leader to build the layer that deepens that relationship. Someone who can bring together customer data, CRM, loyalty, community, and AI, not as a set of systems, but as a way to make guests feel known, looked after, and genuinely closer to the brand.

This role reports directly to the founders. The operational foundation,



the systems that run the business day to day, is already in place, held by a solid internal team. Your job is to build the growth and experience layer on top of it: the part that turns affection into a lasting, connected relationship across every brand.

What You'll Do:
- Define and drive the company's guest data, CRM, loyalty, and engagement strategy, with a view of loyalty that is about trust and belonging, not just points
- Build a single, connected view of the guest across brands, channels, and touchpoints, without ever making the experience feel cold or transactional
- Partner with marketing, CX, content, and business teams to deepen customer journeys, retention, and community
- Use AI, automation, and technology thoughtfully, where it genuinely improves marketing, retention, service, and decision-making, never for its own sake
- Evaluate and bring in the right tools, platforms, an

📌 Head of Product (Mumbai)
🏢 all things talent
📍 Mumbai