Job Description
A. Key Accountabilities Base Operations & Performance: Operational Excellence • Contributing towards the maintenance of defined OTP levels Coaching and counselling allocated crew. • Conducting daily crew briefings as defined in performance indicators – creating a service focus and customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and customer feedback. • Assisting in the implementation of measures to improve NPS ensuring timely corrective action. Communicating with crew – sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc. • Assisting in managing crew availability as defined in performance indicators. • Assisting in conducting inquiries on discipline cases as per the defined process.• Highlighting delays in grounded crew. • Sharing appreciation and ensuring updating to crew files • Providing objective and timely inputs as defined in the process of crew promotion, contract renewal, and probation confirmation.



• Assisting with situational/operational exigencies, over and above day-to-day operations, as and when required. Safety:• Reiterate safety updates to allocated crew. • Contribution towards adherence to DGCA regulations, and conformance to audits.• Escalating violations based on defined SOPs.
Crew Engagement• Ensuring attendance by allocated crew and ground teams in periodic engagement activities. • Understanding and addressing day-to-day crew concerns – including but not limited to hotel, transport, compensation, uniforms etc. • Monitoring inputs by crew on internal communication platforms, recommending corrective action where required. Rostering: • Communication of emergency leave requests by crew. • Crew Training: Assisting in the implementation of planned interventionsAdministration:• Maintaining smooth operations at respective base and adherence to SOPs • Liaising with inter and intra department

📌 Senior Associate (Delhi)
🏢 Air India Careers
📍 Delhi