Background

The Application Support Engineer will work closely with business, development, and infrastructure teams to ensure smooth functioning of eCommerce applications. The role involves handling production issues, performing root cause analysis, ensuring SLA adherence, and maintaining system reliability. Strong communication and problem-solving skills are required to manage critical incidents and support operational excellence

Experience

5 to 6 years

Mandatory Skills

Proven experience in Application Support / Production Support
Mandatory: Entire relevant experience must be in the eCommerce domain
Hands-on experience in incident management and problem resolution
Strong understanding of REST APIs and API testing tools (Postman)
Experience working with JSON and XML data formats
Solid SQL / PL-SQL skills
Experience in application monitoring and log analysis.

Key Responsibilities





Provide L2/L3 production support for business-critical applications
Manage incidents, problem resolution, and ensure timely service restoration
Investigate production issues, perform root cause analysis, and implement fixes
Coordinate with development, infrastructure, and business teams
Monitor application health and ensure SLA compliance
Create RCA reports, knowledge base articles, and maintain documentation
Continuously improve support processes and system stability

Optional Skills

Experience with eCommerce platforms and workflows
Exposure to cloud environments (AWS/Azure/GCP)
Knowledge of automation or scripting for support tasks
Familiarity with DevOps practices

Additional Details

Working in Shifts

Qualification BE, B-Tech

Time to Fill Immediate

📌 Application Support Engineer (Noida)
🏢 SDET Tech
📍 Noida