About us:

The global hiring revolution is shaping a future where talent can thrive
everywhere, driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and
simplifying global hiring, we’re creating a level playing field where businesses
and individuals – (like you) – can compete, grow, and succeed, regardless of
geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+
countries, quickly and compliantly. Our mission is to build a world without
limits, where ambitious businesses can look beyond borders to build their global
dream teams. Our unified employment platform, complete with world-class EOR, AOR
and Global Payroll products, means it has never been easier to seize the global
hiring prospect.

We’re backed by some of the best in the business, (Sequoia, DST, and Tiger
Global), are led by industry-leading experts, scaling fast, and seeking
brilliant like-minded enthusiasts to join our team. The future is borderless.
Let’s build it together.

ABOUT THE ROLE:





WE’RE LOOKING FOR A PASSIONATE AND EXPERIENCED TEAM LEAD – GLOBAL EOR/PAYROLL
SUPPORT TO GUIDE A TEAM OF SPECIALISTS RESPONSIBLE FOR DELIVERING EXCEPTIONAL
SUPPORT TO OUR HIGH VALUE ENTERPRISE AND STRATEGIC CUSTOMERS. IN THIS ROLE,
YOU'LL BECOME A SUBJECT MATTER EXPERT IN EOR AND PAYROLL SERVICES, HELPING YOUR
TEAM NAVIGATE CUSTOMER ISSUES, STREAMLINE PROCESSES, AND DRIVE OPERATIONAL
EXCELLENCE.

KEY RESPONSIBILITIES:

LEAD & MANAGE: BUILD AND GUIDE A HIGH-PERFORMING TEAM OF GLOBAL EOR AND PAYROLL
SUPPORT SPECIALISTS, ENSURING KPIS AND SLAS ARE MET AND EXCEEDED.

BE THE SME: DEVELOP DEEP EXPERTISE IN EOR AND PAYROLL SERVICES THROUGH CUSTOMER
SUPPORT INTERACTIONS AND CLOSE COLLABORATION WITH PRODUCT AND ENGINEERING.

ONBOARDING & TRAINING: DESIGN AND LEAD ONBOARDING AND CONTINUOUS LEARNING
PROGRAMS TO SCALE THE TEAM EFFECTIVELY.

DRIVE OPERATIONAL EXCELLENCE: ANALYZE TEAM PERFORMANCE, IDENTIFY BOTTLENECKS,
AND I

📌 Team Lead, Customer Experience (Pune)
🏢 Multiplier Technologies Private
📍 Pune