The Senior Manager – Engineering and ACES (Product Management and Customer Excellence) is responsible for providing strategic and operational leadership across both the Engineering and ACES functions. The role oversees end-to-end engineering delivery and product group management, ensuring seamless collaboration between Engineering and ACES to deliver high-quality, customer-centric solutions aligned with business objectives.
This role is accountable not only for delivery, quality, and customer outcomes, but also for driving measurable improvements in productivity, speed, and operational excellence through AI-enabled practices across both Engineering and ACES. Success in this role requires translating AI capabilities into practical, scalable workflows that deliver tangible business value, moving beyond isolated experiments or proof-of-concepts to organization-wide adoption.
Location: Calicut
Reporting To: COO
Job Level: M3
Team Scope
Direct reports: Engineering Managers / Engineering Leads / Tech Leads (6–8)/ACES leads
Total org ownership: Engineering teams (50–60 engineers)
Key Responsibilities:
1. Engineering Strategy & AI-Led Transformation
Define and execute an engineering strategy that embeds AI into daily engineering workflows.
Identify high-impact opportunities for AI adoption across:
Code generation and refactoring
Test case creation and maintenance
Test automation acceleration
Defect analysis and root-cause identification
Release validation and regression reduction
Ensure AI adoption directly supports delivery speed, quality, and predictability.
2. Delivery, Execution & Productivity Outcomes
Own delivery commitments across multiple engineering teams.
Use AI-driven tooling and practices to:
Reduce cycle time and rework
Improve sprint predictability
Increase engineer productivity without increasing burnout
Establish and track engineering and AI adoption metrics, such as:
Reduction in manual effort
Automation coverage improvement
Cycle time a