Customer Service Representative (India)
Location: Powai - Mumbai, MH, IN.

Overall Responsibility / Job Purpose

Collaborate effectively with Sales, Marketing, Finance, Quality Assurance, and other cross-functional teams to deliver world-class customer service.
Serve as a single point of contact for both internal and external customers, ensuring seamless and effective business interactions with Glanbia.
Support customers across the full product portfolio, with special focus on premix business, including proteins, grains, flavors, nutritional ingredients, and customized solutions.
Manage and respond to all customer inquiries promptly, accurately, and in a manner that meets or exceeds customer expectations.
Drive a positive and dynamic customer experience through effective communication and problem resolution.
Oversee and support the complete order lifecycle, including order entry, processing, tracking, and fulfillment.
Handle complex customer issues and exceptions during the order fulfillment process with a solution-oriented approach.




Coordinate with internal stakeholders to ensure timely resolution of customer concerns and smooth order execution.
Continuously monitor service quality and identify opportunities to enhance customer satisfaction and operational efficiency.
Proactively recommend process improvements that create value for both Glanbia and its customers.

Key Tasks and Responsibilities
Order Management & Processing

Process sales orders, return orders, credit notes, and debit notes accurately in SAP.
Assist in setting up new customer accounts in line with company policies and procedures.
Receive, review, and process customer orders efficiently while ensuring compliance with established processes and timelines.
Manage urgent or priority order releases as required to meet business needs.
Provide internal default specifications and coordinate with Quality Assurance and customers to resolve any discrepancies until final sign-off.
Collaborate closely with US, E

📌 Customer Service Representative (Mumbai)
🏢 Glanbia
📍 Mumbai