Position Summary
The Manager, Compute Infrastructure Engineering provides people leadership, operational direction, and technical oversight for TTEC’s enterprise compute infrastructure environment. This role leads a technical team responsible for supporting, administering, and improving core infrastructure services across Microsoft platforms, on-premises and Azure Active Directory, Linux, storage, backup, server administration, database administration, image management, and update management. The Manager serves as a calm, structured leader during periods of operational pressure, change, and ambiguity, helping teams work through complex technical issues, identify risk, communicate clearly with leadership, and deliver reliable infrastructure services that support business operations across a distributed enterprise workplace.
· People leadership for a technical compute infrastructure team, including communication, prioritization, coaching, follow-through, and performance support
· Microsoft application and systems administration,



including enterprise Windows server platforms and related infrastructure services
· Identity and directory services, including on-premises Active Directory, Azure Active Directory, access dependencies, and operational support models
· Compute infrastructure operations across Windows, Linux, storage, backup, server administration, database administration, image management, and update management
· Troubleshooting leadership for complex, high-pressure technical issues requiring coordination across multiple teams and technology domains
· Project leadership, scoping, task management, and execution follow-through for infrastructure initiatives, operational improvements, and business-impacting work
Duties & Responsibilities
· Lead and manage a technical compute infrastructure team responsible for supporting enterprise systems, platforms, and services that directly impact business operations
· Communicate effectively with team members, peer technolo

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