Job description:

Purpose of the Job
The Enterprise Performance & Metrics Manager is responsible for shaping and leading the functional performance measurement and optimization across the Digital & Technology function. This role drives the development of enterprise-wide functional performance frameworks and KPI’s, ensures alignment with D&T; Strategic and Functional Roadmap and fosters a culture of data-driven decision-making and continuous improvement.

Operating at a leadership level, the role partners with Senior stakeholders to define strategic and functional KPIs and obtains industry benchmarks for the function, aligned with Aramex’s D&T; goals, defines and monitors performance against these metrics and communicates findings to drive data-driven decision-making.
Additionally, they identify opportunities for process improvement, implement optimization strategies, and ensure the accuracy of performance data, establishes governance around performance reporting, and lead cross-functional initiatives that enhance operational excellence,



resource efficiency and portfolio value realization.
Job Description
1. Customer
Influence strategic planning and investment decisions through data-backed narratives ensuring customer needs are reflected in strategic priorities.
Benchmark D&T; Functional performance against global standards and industry best practices enhancing customer satisfaction through competitive performance.
Drive perks realization tracking and ensure ROI accountability across the portfolio with organizational goals ensuring D&T; Transformational and BAU initiatives deliver tangible value to customers and stakeholders.
2. People
Partner with senior D&T; leaders across functions to co-create KPIs and performance dashboards that support strategic priorities building alignment and shared ownership of performance goals.
Present performance insights and recommendations to D&T; Leadership-led forums and relevant governance, delivery and monitoring boards helping to fac

📌 D&T Manager (Pune)
🏢 Aramex
📍 Pune