We are seeking a proactive and detail-oriented L2 Apps Support Analyst within our Global Capability Centre in Chennai, India to ensure the integrity and readiness of production systems. This role involves incident management and continuous improvement of application performance. The ideal candidate will analyze complex issues, coordinate with cross-functional teams, and implement preventive measures to maintain system stability. Responsibilities include managing service requests, performing deployments and enhancements, supporting disaster recovery exercises, and maintaining comprehensive documentation.
A solid focus on automation, governance, and service level adherence is essential.
Responsibility
Responsible for production system integrity and production system readiness,Analyze and resolve complex application involving in-depth investigation and diagnosis,Respond timely to production incidents, user inquiries and service requests,Log, track, and manage incidents, working towards timely resolution and adhering to service level agreements (SLAs),Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implement with provision of root cause analysis,Proactively assess past production issues, identify pattern to prioritize resolution and any possible actions to stabilize Production environment,Propose improvement for systems based on identified process gaps,Monitor application performance, identify potential issues, and perform routine maint
📌 Apps Support Analyst (Chennai)
🏢 Intuitive Apps
📍 Chennai
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