About The Company

Dr. Martens plc is a globally recognized footwear and apparel brand renowned for its iconic design, durability, and cultural significance. Established over six decades ago, the company has built a strong reputation for blending rebellious spirit with quality craftsmanship, appealing to diverse consumer segments worldwide. With a commitment to innovation, sustainability, and customer-centricity, Dr. Martens continues to expand its presence through innovative product lines and a robust digital strategy. The organization fosters a energetic and inclusive work environment that encourages creativity, collaboration, and continuous growth, making it an ideal place for professionals seeking to make a meaningful impact in the fashion and footwear industry.

About The Role

The Customer Service Analyst role at Dr. Martens plc is a pivotal position within the global customer service team, based in Bengaluru. This role works directly alongside the Customer Service Manager – Global Process Owner to deliver critical insights, reporting,



and analysis that enhance customer service performance and enrich the overall consumer experience. As part of a forward-thinking team, the analyst will play a key part in transforming customer service operations towards a more AI-enabled and agentic-led model. Leveraging advanced analytics, automation, and data-driven strategies, the analyst will convert customer contact data—ranging from tickets and conversations to feedback—into actionable recommendations that foster operational efficiency, elevate service quality, and strengthen customer loyalty. This position requires close collaboration with cross-functional teams, including product, technology, logistics, and external partners like BPO providers, to support consumer-centric decision-making and the implementation of innovative AI solutions. The role is instrumental in ensuring that service performance metrics are transparent, measurable, and continuously optimized to meet evo

📌 Customer Service Analyst (India)
🏢 AgileGrid Solutions
📍 India