Join our team as an Application Support Analyst to provide technical and operational support for critical applications, ensuring integrity, availability, and efficiency across business operations.
Responsibility
Provide 1st line BAU (Business As Usual) support ensuring application integrity and availability.,Act as SME for assigned applications, ensuring technical expertise and ownership.,Resolve service desk tickets following documented procedures.,Plan, prepare,
and deliver project requirements on time.,Provide audit and compliance documentation when required.,Ensure SLA adherence for service desk requests.,Prepare and maintain system support documentation.,Collaborate with vendors for issue resolution and upgrades.,Coordinate upgrades, patches, and production fixes.,Communicate effectively with business operations to resolve issues.,Provide weekend and out-of-hours support for upgrades and releases.,Participate in rota for Bank Holiday cover.
Qualification
Bachelor’s degree in Computer Science, Information Technology, or related field.
Job Overview
Date PostedJanuary 03, 2025
LocationMumbai
TypeFull Time
Experience5 - 8 years
CTCBudget not specified
📌 Application Support Analyst (Mumbai)
🏢 Intuitive Apps
📍 Mumbai
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