We are looking for a Senior Conversational AI Engineer with solid hands-on expertise in the Google Contact Center AI (CCAI) ecosystem, Dialogflow CX, and Agentic AI to design and deliver enterprise-grade conversational and voice AI solutions.

In this role, you will work on modernizing traditional contact center and legacy IVR experiences into intelligent, AI-powered customer engagement solutions. You will be responsible for designing conversational flows, defining solution approaches, integrating Google AI services, building backend integrations, and incorporating Gemini, Agentic AI, and RAG capabilities into next-generation contact center solutions.

We are looking for someone who combines strong hands-on engineering skills with solution thinking — someone who can understand a business problem, design the right technical approach, and take the solution through implementation.

Designation: Sr Conversational AI Engineer / Sr Google Dialogflow Developer
Location: Remote Work
Employment Type: Full Time

Key Responsibilities:
Design, develop,



and implement conversational AI solutions using Google CCAI / GCX and Dialogflow CX.
Build sophisticated conversation flows, including intents, entities, routes, parameters, fulfillment, and multi-turn conversations.
Understand business and contact center requirements and translate them into scalable Conversational AI and CCAI solution architectures.
Define high-level solution approaches by connecting Dialogflow CX, Gemini, Vertex AI, Google Cloud services, backend systems, and contact center platforms.
Modernize traditional and legacy IVR systems into intelligent voice and conversational AI experiences.
Design and implement Agentic AI solutions using Google ADK, AI agents, tool/function calling, and multi-step agent workflows.
Build Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge sources, embeddings, retrieval patterns, and vector databases.
Integrate Speech-to-Text (STT) and Text-to-Speech (TTS) capab

📌 Sr Conversational AI Engineer (India)
🏢 Techolution
📍 India