All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the contemporary workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About The Role

We are seeking an experienced Customer Success Manager based in India (Remote) to own the end-to-end post-sales technical success for a strategic portfolio of APAC / EMEA based Enterprise and high-value Commercial customers.

This is a technical-first, strategic advisory role that combines deep hands-on product expertise with long-term customer outcome ownership. You will serve as the trusted technical advisor to our customers,



ranging from hands-on IT Admins and Systems Engineers to CISOs, Directors, and VPs of IT and Compliance.

You will partner closely with Account Managers, Support, Product, Engineering, and Solutions Architecture teams to drive product utilization, customer health, rapid onboarding, and gross/net retention across the JumpCloud platform.

What You’ll Be Doing

Portfolio & Lifecycle Ownership: Own the post-sales success plan for an assigned portfolio of Enterprise and Commercial accounts, aligning JumpCloud features directly with client business objectives.
Trusted Technical Advisor: Serve as the strategic advisor for IT administrators, Security Operations, and Executive Sponsors on identity, access, device management, and Zero Trust best practices.
Onboarding & Time-to-Value (TTV): Lead complex technical onboarding, deployment architectures, feature rollouts, and change management strategies to ensure rapid time-to-value.
Health & Telemetry M

📌 Customer Success Manager (India)
🏢 Sapphire Partners
📍 India