Avoma was founded with the belief that all of us have a love-and-hate
relationship with meetings. When meetings are run effectively, people
collaborate on excellent ideas, achieve alignment and ultimately make faster
progress on their desired goals. But when meetings are run poorly, valuable time
is wasted, information discussed is lost and scattered across multiple tools,
desired goals are not achieved, and in the end, people blame each other.
The reality is, a majority of meetings are still run very poorly today. We
believe that with the right blend of Human Intelligence and advancements in
Artificial Intelligence, we can make meetings more productive and get more value
from the information discussed in every conversation.
Join us in revolutionizing meetings through AI
YOUR IMPACT
As a Senior CSM at Avoma, you will be the strategic partner to our customers,
ensuring they maximize the value of Avoma’s AI-powered platform. Your role is
crucial for managing and growing a portfolio of high-value accounts. You will
work closely with C-suite sponsors and decision-makers,
ensuring they achieve
maximum ROI from Avoma’s platform. Your role will be pivotal in shaping
long-term customer strategy, driving account expansion, and influencing
executive-level relationships to foster deep product adoption and retention.
WHAT YOU’LL DO:
* Serve as a trusted advisor to USA & EU-based mid-market and enterprise
customers.
* Own and drive customer retention, expansion, and adoption strategies.
* Lead Quarterly Business Reviews (QBRs) and strategic customer growth plans.
* Build and nurture C-level relationships to drive deeper engagement.
* Manage a portfolio with ARR ranging from $1.5M to $2M, ensuring high
retention and growth.
* Analyze customer data & usage trends to identify upsell/cross-sell
opportunities.
* Act as the customer advocate, collaborating with Sales, Product, and
Marketing.
* Handle escalations with a data-driven, problem-solving approach.
* Colla
📌 Sr. Customer Success Manager (Pune)
🏢 Avoma
📍 Pune
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