About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications

Job Description - Technical Support Engineer (Linux / Windows / GitLab / Networking)

Job Title

Technical Support Engineer

Experience

1-3 Years

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer with 2-3 years of experience in Linux, Windows Server administration, GitLab, and networking. The ideal candidate should possess strong troubleshooting skills and be capable of supporting server infrastructure, network devices, and DevOps tools while ensuring high system availability.

Key Responsibilities

Provide L2 technical support for Linux and Windows servers.

Install, configure, and troubleshoot Linux (Ubuntu/RHEL/CentOS) and Windows Server environments.

Monitor server health, system performance, and resource utilization.





Troubleshoot application, OS, and infrastructure-related issues.

Manage user accounts, permissions, and system services.

Support GitLab administration, repository management, user access, branching, and merge requests.

Assist development teams with Git workflows and CI/CD pipeline troubleshooting.

Configure and troubleshoot networking issues including routing, switching, VLANs, DNS, DHCP, NAT, and load balancing.

Support firewall administration, including policy creation, NAT, ACLs, and security rule implementation.

Diagnose connectivity issues using tools such as ping, traceroute, tcpdump, netstat, and Wireshark.

Coordinate with application, database, network, and security teams for incident resolution.

Perform system patching, upgrades, and preventive maintenance.

Maintain technical documentation, SOPs, and incident reports.

Participate in on-call support and production issue han

📌 Engineer - Global Network Services (Mumbai)
🏢 Tata Communications
📍 Mumbai