Process Specialist
Package-2-5.5 lpa
Location -Pune
NIGHT SHIFTS
IMMEDIATE JOINING
Experiene-2+ Years.
• Support Request on behalf of sales force i.e Quotes, Orders, Amendments, Pricing sheets or vendor quotes etc. for service requests.
• Provide subject matter expertise for complex issues.
• Build training curriculum & Work Instructions.
• Identify and communicate opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.
• 2-5 years of experience in a BPO workplace.
• Any Bachelor’s degree.
• Proficient MS Excel
• Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
• Very good understanding of L2S process.Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…
• Problem solving and analytical skills.
• Customer / Client facing experience would be handy.
📌 Process Specialist (India)
🏢 Innova ESI
📍 India
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