Responsible for the assembly, installation, maintenance, and troubleshooting of Interactive Flat Panels (IFPs) at client locations, along with resolving service calls remotely and on-site to ensure minimal downtime and high customer satisfaction.
Key Responsibilities

Assembly & Installation
Unbox, assemble, and mount Interactive Flat Panels (wall-mount/stand/trolley) as per installation guidelines
Install and configure associated hardware (OPS module, wireless mirroring device, camera, speakers, mounting brackets)
Set up software/firmware, connect to network (Wi-Fi/LAN), and perform initial calibration (touch, display, audio)
Conduct post-installation testing and obtain client sign-off/acceptance report

Maintenance & Service Calls
Attend to service tickets/complaints assigned via helpdesk within defined SLA/TAT
Diagnose and resolve hardware issues (touch panel, display, power, connectivity) and basic software issues
Perform preventive maintenance visits as per AMC (Annual Maintenance Contract) schedule




Carry out firmware/software updates and troubleshoot network/connectivity issues
Escalate unresolved issues to L2/OEM support with proper documentation

'Travel & In office Support
Travel to client locations (schools, offices, institutions) for new installations, service calls, and AMC visits
Manage multiple site visits per day/week as per route plan
Carry required tools, spares, and testing equipment for on-site resolution

Documentation & Reporting
Maintain installation/service checklists, photos, and customer sign-offs for every visit
Update ticket status in helpdesk/CRM tool in real time (open, in-progress, resolved)
Submit daily/weekly visit reports to reporting manager
Maintain spare parts inventory log and raise replacement requests

Customer Interaction
Explain basic usage/troubleshooting to end users (teachers, office staff) post-installation
Handle customer queries professionally and escalate dissatisfaction promptly
Ensure customer sign-off and feedback col

📌 Field Service Engineer – Interactive Flat Panel (Noida)
🏢 Makerspace Masters
📍 Noida