Position Purpose: The position requires the staff to contribute to all the operational activities that would be part of implementing the change in the Department via individual tasks, projects, and process efficiencies activities.
Will be supporting for smooth management of the projects including supporting the requirements of the senior management.
Responsibilities
Direct Responsibilities
Client And HFS Operational Needs / Requests
Coordinate with business stakeholders to define the Change Requirements.
Collect and analyze operating model change requests.
Complete project initiation documents to ensure the proper documentation of request.
HFS Fund Administration Operational Workflow
Identify lacks and weaknesses and suggest solutions in the operational workflows.
Define / ensure an efficient operating model.
Potential solutions to change requests and impacts on current operating model:
Review the Change Requests and share insights on the impact on the current Ops Model.
Review and provide solutions to the Change Requests.
implement BP2S Group solutions when provided.
Changes With Users, Developers, External Contractors And Support Teams
Ensure clear and exact documentation of all projects steps as defined in BP2S’ Project Management methodology.
Ensure regular follow-up with all involved stakeholders during the project life cycle.
Prioritize operational needs and requests from Head of HFS and N-1 Head of HFS:
Organize priority meetings.
Suggest priorities based on global vision and technical background.
Contributing Responsibilities
Ensure user guides / procedures have been prepared.
Initialize training when needed.
Share information / ideas on BCM Team subjects.
Ask for personal training / other team members’ advice when needed.
Follow up the status of all client’s requests during dedicated meetings.
Organize PCM meetings.
Communicate projects status to all stake