Experience : 5+ Years
Location : Chennai / Bangalore / Pune

Job Description

Providing business hours support to incidents, clarifications, service requests for OpenText Streamserve cloud-based setup including access provisioning per the Liberty access provisioning rules
Supporting in prompt acknowledgement of inflow incidents, and timely resolution as per the SLAs defined
As needed step up for providing client business the exemplary experience during needs-of-the-hour situations for elevated customer care
Supporting a user based of about 50 users involved in Accounts Payable area under Source-to-Pay and dealing with OpenText documents, Vendor invoices and Customer documents
Collaborating with OpenText company for any items needing enhancements to the cloud features
Working closely with the Cognizant Tower lead for applications in reporting on the progress of incidents




Work closely during any API deployments and involve in testing to ensure that deployments and APIs work as expected
Delivering on continuous improvements including left-shift of incidents to L1.5 by updating and sharing SOP documents, enabling self-help, leveraging AI based intelligent searching of resolution of past incidents
Need to be extremely self-driven and cooperative keeping Liberty end users and fellow Cognizant team-members foremost in priority giving a smooth experience

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Skill/ Position title

Sub Skills And Details

Requirement

Level of hire

Location

Streamserve

Storyteller

5+ Years

SA

PAN India

Control Center

Communication Builder

📌 OpenText Streamserve (India)
🏢 Cognizant
📍 India