Role: Adobe Application Support Engineer

Responsibilities

Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.

Monitor application availability and resolve user issues.

Manage user access, licensing, and account administration.

Handle incident, service request, and problem management activities.

Participate in KT and transition activities from vendors and customer teams.

Create and maintain support documentation, SOPs, and knowledge articles.

Coordinate with Adobe support teams and vendors for issue resolution.

Perform root cause analysis for recurring issues.

Support production releases, configuration changes, and maintenance activities.

Meet SLA and customer support requirements.

Required Skills

Experience with Adobe Creative Cloud administration and licensing.

Understanding of Adobe Stock asset management.





Knowledge of digital asset management platforms such as Iconik and Frame.io.

Experience with ticketing tools (ServiceNow, Jira, etc.).

Strong troubleshooting and customer communication skills.

Experience in Application Maintenance & Support (AMS) engagements.

Preferred Skills

Digital Asset Management (DAM) experience.

Media/content workflow knowledge.

ITIL Foundation certification.

Experience working in a transition/KT workplace.

Skill/ Position title

Sub Skills And Details

Requirement

Level of hire

Location

Adobe Products

Adobe Creative Cloud
Adobe Stock
Adobe Teams Portal
Getty Images
Iconik

Total exp

4-7 Years

A/SA

PAN India

Adobe Creative Cloud

3+ Years

Adobe Stock

2+ years

Adobe Teams Portal

2+ years

Getty Images, Iconik

1+ year

📌 Adobe - Support Engineer (Chennai)
🏢 Cognizant
📍 Chennai