Description

About the Role

We are looking for a strategic, results-oriented Senior Leader to join the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers (GDC). This senior leadership role sits at the intersection of Business strategy, Program Management, and Talent Strategy — driving the GDC's evolution into a high-performing, future-ready delivery organization.

The ideal candidate brings deep experience in professional services strategy, global operating models, and program execution, with a passion for building capability at scale. You will partner closely with GDC leadership, delivery leaders, and global PS stakeholders to shape and execute the strategic agenda.

Key Responsibilities

Strategy & Transformation

Define and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadership
Translate the Professional Services business strategy into GDC-specific priorities, operational plans, and measurable outcomes
Lead strategic planning cycles (annual operating plan,



quarterly business reviews) ensuring alignment across GDC Practices
Monitor industry trends in skilled services delivery, including AI-augmented delivery, to inform GDC strategy
Lead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability, and operational efficiency
Establish governance cadences and frameworks to ensure accountability, transparency, and timely decision-making across programs
Own change management for GDC-wide transformation initiatives, driving adoption and sustained behavior change

Talent Strategy & Future-Ready Organization

Develop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud, and Agentforce) and the evolving customer/industry needs
Partner with GDC People Partners and global Talent teams to identify capabili

📌 Director, Strategy (Bengaluru)
🏢 SalesForce-ad
📍 Bengaluru