Manage front desk operations by completing a checklist of significant daily tasks
determining room and rate availability and making decisions that are in the best
interest of the hotel. Assist Guest Service Agents, Operators, Reservation
Agents, Bell Attendants and other departments with any questions or requests.

• Resolve customer complaints by conducting thorough research of the situation
and the most effective resolution. Authorize revenue allowances to remedy
problems only after alternative solutions have been offered.

• Prepare and conduct daily pre-shift meetings, communicate effectively with all
staff and provide them with any information necessary to provide guest service
in accordance with Doubletree by Hilton Standards.

• Monitor performance of staff with performance evaluations and discipline
issues.

• Make recommendations for training related issues when inconsistencies develop
at the Front Desk.





• Perform other duties as assigned by Duty Manager.

• Complete daily checklists of duties, to assure that appropriate reports are
filed, and use analysis and judgment skills when preparing room discrepancy
report.

• Pre Register all VIP’s and Hilton Honors Reservations so that the rooms may be
inspected, and at the same time to ensure amenities are delivered to the correct
rooms.

• Transmit daily Honors and airline bonus mileage accounts.

• Prepare daily forecast of expected arrivals and departures using analysis and
judgment skills.

• Operation of office equipment such as facsimile and photocopier as needed.

• Respond promptly to guest requests for a supervisor of manager

📌 Front Office Executive (Gurugram)
🏢 HILTON
📍 Gurugram